Comcast hiring Supervisor, Employee Experience in Pennsylvania, United States | LinkedIn (2024)

Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job SummaryResponsible for playing critical role in the success of call center operations by helping to drive strong performance and productivity through the execution and accuracy of operational tasks and duties. Serves as a subject matter expert in the areas of payroll, leaves of absences, communications, as well as several areas of reporting and technology. This role has a significant impact on both the customer and employee experience and is essential to ensuring day-to-day operations run smoothly and efficiently.

Job DescriptionCore Responsibilities

• Owns the processing and accuracy of payroll and time entry management. Performs reconciliation of timesheets with sign in/sign out reports, FMLA/LOA/ADA reports. Responsible for monitoring callouts, attendance tracker and UAPs (unscheduled absence points). Takes a consultative approach to problem solving in order to resolve discrepancies.
• Provides leadership and counsel in partnership with Sedgwick representatives and compliance to make determining decisions related to aspects of ADA and FMLA cases applicable to their supported workforce, including but not limited to, having primary responsibility for evaluating the reasonableness of proposed accommodations and impact to the business.
• Ensures that all leaves of absences (LOAs and ADAs) are handled with care and compassion and return to work processes run efficiently. Tracks FMLA and ADA to monitor approved usage amounts and ensures payroll and time off align. Maintains high integrity and confidentiality while handling sensitive information.
• Responsible for corrective actions decisions, up to and including termination, based on review of attendance and productivity reports. Provides information and supporting documentation to address behavioral and performance issues.
• Facilitates training on critical business initiatives as appropriate and provides subject matter expertise and support to leaders and employees. Understands and clearly communicates the importance of and impact to the business. Builds strong competency development through effective training facilitation.
• Tracks completion reporting for required trainings and ensures 100% compliance.
• Creates team meeting agendas by prioritizing and simplifying information, compiles supporting documentation and thoroughly prepares supervisors for team meeting discussions.
• Analyzes reporting including eNPS, outlier management and organizational hierarchy to ensure accuracy, identify themes and bring closure to action items.
• Prioritizes and balances time, actions and initiatives to achieve results.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees At All Levels Are Expected To

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.

EducationBachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Relevant Work Experience2-5 Years

SalaryNational Pay Range: $39,595.16 USD-$92,801.16 USD

Comcast intends to offer the selected candidate base pay within this range, dependent on job-related, non-discriminatory factors such as experience. The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.