Cornish patients visit NHS dentist in Wiltshire - 200 miles away (2024)

  • Published

Cornish patients visit NHS dentist in Wiltshire - 200 miles away (1)

By Dan O'Brien & Sophie Parker

BBC News, Marlborough

Patients have been travelling from Cornwall to get appointments at an NHS dentist in Wiltshire - 200 miles away.

Dentalcare in Marlborough opened in November 2022 and has also been seeing patients from Sussex - 100 miles away.

One of the dentists, Marie-Louise Babst, said some patients have not seen a dentist for more than a decade, leading to bigger problems.

Prime Minister Rishi Sunak told BBC Spotlight last week getting appointments was "too difficult".

He added the government had a "significant plan" to ease the shortage of places.

"I wanted to come to the South West because I know it's been a challenge here," said Mr Sunak.

Ms Babst said the government's new contract will only "scratch the surface" but it said it had listened to the profession.

The Dentalcare Practice is one of the few in in Wiltshire still taking new NHS patients and they are often coming from Gloucestershire, Somerset, Dorset, Sussex and even Cornwall.

The government recently published a dental recovery plan to increase the number of appointments across the country - but many dentists warn the current NHS contracts don't cover the cost of care, so they are making a loss.

There is more than one person answering the phones, but practice manager Sashi Gurung said they have also developed an online form to make sure "the frontline wasn't overwhelmed".

Ms Gurung explained: "We also use dental therapists who can do check-ups, gum treatments and fillings, so the dentist can be freed up to do the complex treatments.

"That's how we are meeting demand."

They even offer evening and weekend appointments.

Despite everything, Ms Gurung has had nearly 600 missed appointments on the books since the practice started in 2022.

"We will be reviewing the books at the end of April - we might be in the position where we say we close them," she added.

Meanwhile, dentist Marie-Lousie Babst has seen the effects of people not being able to see a dentist.

She said: "Covid had a huge impact because patients couldn't access dentistry, so minor things became major issues."

She added some have not seen a dentist for 20 years, with a few losing their teeth, broken teeth, infections and long-term abscesses happening.

"People have been unable to eat properly. A lot of patients are in extreme pain and it's causing a lot of anxiety. They wouldn't go out in public for example because they're embarrassed," she added.

Both Ms Babst and Ms Gurung put their success in handling the demand down to a good team, but it is not certain how long it can be sustained.

Ms Gurung - a qualified dental nurse herself - said there needs to be pay reform for dentists.

Ms Babst sees a number of problems in the government plans which she said will not be "a solution to the problem."

Practices are paid for each treatment they do rather than appointment - for example, if there is a complex case that takes a few months to handle, they would have to wait to get paid at the end.

"It's underfunding for decades, because the budget has stayed the same. There are always promises but we never see those promises realised," Ms Babst explained.

She said it needs to be favourable to work for the NHS: "That's why we study dentistry, to help people, it's why I work on the NHS."

The government announced this month that dentists who set up practice in areas of England with poor access to NHS care will be offered a £20,000 bonus.

A Department of Health and Social Care spokesperson said: "Dentists will be offered financial incentives to take on new NHS patients and the plan also includes £20,000 'golden hellos' for those willing to go and work in underserved areas."

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Related Topics

  • Dentistry
  • Marlborough
  • NHS
  • Gloucestershire

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      22 March 2023

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Cornish patients visit NHS dentist in Wiltshire - 200 miles away (2024)

FAQs

Cornish patients visit NHS dentist in Wiltshire - 200 miles away? ›

Patients have been travelling from Cornwall to get appointments at an NHS dentist in Wiltshire - 200 miles away. Dentalcare in Marlborough opened in November 2022 and has also been seeing patients from Sussex - 100 miles away.

Why are dentists not seeing NHS patients? ›

Over the years, NHS dental services have grappled with a shortfall in funds, rendering it arduous for practices to meet their operational expenses. With resources stretched thin, many dentists find themselves grappling with the dilemma of accommodating new NHS patients while avoiding the specter of financial strain.

How to find a NHS dentist in Wiltshire? ›

The NHS service finder on the NHS.uk website enables you to find local services, including dentists.

How to get on NHS dentist waiting list in Cornwall? ›

Are you struggling to find a dentist within Cornwall? There is a dentist helpline where your name can be added to the waiting list, this is 03330 063 300 – wait until the end of the recorded messages and then select option 3 to register for the waiting list or option 4 to speak to a member of the team.

Does your NHS dentist have to be local? ›

People don't have to see their nearest or local dentist – the NHS website on How to find an NHS dentist explains that dentists do not have catchment areas. Someone looking for a dentist could try different areas that are convenient for them, such as near their place of work or study.

Why is it so hard to get a NHS dentist UK? ›

At the core of the UK's NHS dentistry crisis is a key economic principle. It seems simple but is devastating: the imbalance between high demand and too little supply. More patients need care. But, there are not enough NHS dentists to provide it.

What to do if there are no NHS dentists in my area? ›

If you've been unable to find a dentist and you want to raise your concerns about this, contact your local integrated care board (ICB). Integrated care boards (ICBs) commission dental services in England and are required to meet the needs of their local population for both urgent and routine dental care.

Is dental care free in UK? ›

You do not have to pay for NHS dental services if you're: under 18, or under 19 and in full-time education. pregnant or have had a baby in the last 12 months. being treated in an NHS hospital and your treatment is carried out by the hospital dentist (but you may have to pay for any dentures or bridges)

What if I am not registered with a dentist but need treatment UK? ›

If you are experiencing a dental emergency out-of-hours, then you should call the NHS 111 service, or use their online service. The telephone operator will point you to the appropriate care. You may need a face-to-face appointment or further treatment, so you will be directed to the right course of action.

How do I find an NHS dentist in Cornwall? ›

In terms of trying to find an NHS dentist unfortunately the only option is to contact the NHS dental helpline on 0333 006 3300, select Option 3 to register for the dentist waiting list or Option 4 to speak to a member of the team, and wait as long as it takes to speak to someone.

Are dentists in the UK not accepting new patients? ›

Four in five (82.8%) dental practices in England are not registering adult NHS patients, while 71.1% are not taking on new patients under the age of 18. According to the Guardian, these figures result from the analysis of 4,969 of England's 7,000 dental practices by the Labour party.

How long does it take to get a dentist appointment in the UK? ›

Many people in the UK are waiting weeks or even months for a dentist appointment, and those who are not registered with a surgery are likely having trouble finding one that is accepting new NHS patients.

Are NHS dentures as good as private? ›

The primary distinction lies in the cost, range of options available, and the materials used. NHS dentures are more cost-effective and are a viable choice for many patients. However, some patients report issues with fit and comfort with standard NHS dentures, as cited on Dentaly.org.

What is the difference between NHS and private dentist? ›

The big difference between NHS and private dentists is the cost. NHS dentists charge a fixed rate for each treatment, regardless of the complexity of the procedure. Private dentists, on the other hand, charge higher fees, especially for more advanced treatments, but the quality of service tends to be much higher too.

Can you mix NHS and private dental treatment? ›

You should feel properly informed before any treatment is undertaken, including about the clinical risks and benefits. Your dentist has to provide you with a written treatment plan for Band 2, Band 3 or a mix of NHS and private treatments. Your treatment plan sets out the proposed dental treatment and associated costs.

Are dentists not accepting new patients UK? ›

Four in five (82.8%) dental practices in England are not registering adult NHS patients, while 71.1% are not taking on new patients under the age of 18. According to the Guardian, these figures result from the analysis of 4,969 of England's 7,000 dental practices by the Labour party.

Is NHS dentistry gone for good? ›

It states: 'NHS-funded dental services in England are in near-terminal decline: nearly six million fewer courses of NHS dental treatment were provided last year than in the pre-pandemic year; funding in 2021/22 was over £500m lower in real terms than in 2014/15; and there are widespread problems in accessing a dentist' ...

Is there a lack of dental care in the UK? ›

The repercussions have been particularly concerning for children's oral health, with 40% of the UK's youngest residents lacking access to routine dental appointments. Prime Minister Rishi Sunak's government introduced a reform to the UDAs in 2022, but dentists deemed it to be mainly cosmetic.

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