How to fix your account has been disabled in the App Store and iTunes [2024] (2024)

If you’re reading this, you may have encountered the frustrating error message “Your account has been disabled in the App Store and iTunes.” While I haven’t personally faced this problem, many of my friends and colleagues have, and I’ve seen firsthand how inconvenient it can be.

As someone who has been writing about Mac and iPhone tips and tricks for years, I know the ins and outs of Apple products and their quirks. You can trust me to walk you through the steps to fix this problem so you can get back to enjoying your apps and media without a hassle.

What does it mean when “Your account has been disabled in the App Store and iTunes”?

Seeing the error message "Your account has been disabled in the App Store and iTunes" can be incredibly frustrating, especially when it locks you out of iCloud and your apps.

It's natural to panic and think your account has been hacked, imagining that you'll have to change all passwords, get new credit cards, and maybe even put new locks on your doors.

But wait! Before you take any drastic measures, it's important to know that there are several different problems that can trigger this error message. Let's explore some of the most common causes below.

Reasons why you might see this error

So, you may be asking “Why is my account disabled in the App Store?” There are a few good reasons:

• You tried too hard to get in. The most common reason an account has been disabled in the App Store and iTunes is you’ve entered the wrong password multiple times. Apple gives you a finite number of chances to enter the correct password before locking you out. This is a security feature; otherwise, someone could keep guessing your password until they gained access to your account!
• Your device forgot about you. Another reason your account has been disabled in the App Store and iTunes may be that you’ve not signed in for an extended period of time. If you haven’t signed in for a while, your device may lock you out as a precaution.
• There are billing issues. If you have an outstanding, unpaid bill, expect that your account has been disabled in the App Store. This often happens with disputed charges that have gone on for a long time, or when there are issues with a gift card that cause you to owe money for an app or service.
• Plain ‘ol security. If you have a lot of Apple devices and sign into them often – especially if you need a few tries on some devices – Apple may think you’re a hacker or scammer and lock you out. It’s a security measure. You may need to have a chat with Apple to clear things up.
• Disputed charges. If you made a large purchase and later disputed the charges, expect to see your account disabled in App Store and iTunes until you clear things up with Apple.

How to fix your disabled account on iTunes and the App Store

A common “Your account has been disabled in the App Store and iTunes” fix is to wait. If you are locked out of your App Store account for trying the wrong password too many times, you should wait 24 hours, then try again. In this scenario, Apple only locks you out temporarily. Keep in mind if you continue to have the same issue of entering the wrong password, your account may be disabled for a longer period – even permanently.

Here are some other fixes you can try:

Solution 1: Unlock your Apple ID

If you just can’t remember your Apple ID password, you can follow these steps to reset it:

1. Visit https://iforgot.apple.com/.
2. Enter your Apple ID (email).
3. Click Continue.
4. Enter the phone number you use for your Apple ID account.
5. Follow the prompts on your iPhone, Mac, or iPad to reset your password.

If you’re using an iPhone or iPad to change your Apple ID password, you will need to enter your device’s six-digit passcode, then enter a new password.

Solution 2: Reset your Apple ID password

The above steps are the best way to reset your password if necessary. The days when you could simply answer a few questions to verify your Apple ID are in the past. Now, any issue requires a password reset.

You can use your iPhone to reset your Apple ID password. Here’s how you do that:

1. Open the Settings app on your iPhone.
2. Tap your name banner at the top of the screen.
3. Select Sign-In & Security.
4. Select Change Password.
5. Enter the passcode for your device.
6. Follow the on-screen steps to continue the password reset process.

Solution 3: Log out and log in the Apple ID

A simple logging out and back into your Apple ID can sometimes trigger the fix. Your devices (or iCloud) may think you’re not signed in when you are, and actually signing in will reset its popup notifications. Just know you will have to sign out and back in on each device. I’ll show you how.

Follow these steps on your iPhone:

1. Open the Settings app.
2. Click your name banner at the top of the screen.
3. Scroll all the way down to the bottom.
4. Select Sign Out.
5. Enter your Apple ID password.
6. Tap Turn Off.
7. Tap Sign Out twice to confirm you are signing out of iCloud.

Follow these steps on your Mac:

1. From the menu bar, tap the Apple logo on the top left.
2. Select System Settings.
3. Select Apple ID.
4. Scroll down and click Sign Out.
5. Follow the on-screen prompts to keep any data you want to save.

Rather than this clunky signing out and back in Apple asks users to do, many apps and services deploy TOTP (time-based one-time passwords) to verify users. This method creates temporary passwords that are regenerated after a few seconds, asking users to be engaged directly with the sign-in portal and the TOTP password manager.

Step Two is one of the best TOTP apps for Mac, allowing you to add accounts for any service you like. With Step Two you can back everything up to iCloud, providing a central hub for managing TOTP passwords across all of your Apple devices – even Apple Watch!

If the platform you’re accessing accepts TOTP passwords and has a QR code, all you need to do is scan it and Step Two will create the account for you, and link to that service.

Solution 5: Check for restrictions on your iPhone

It's possible that you may have disabled in-app purchases or other restrictions on your iPhone that prevent you from accessing your account.

You can easily check this by following these instructions:

1. Go to Settings on your iPhone.
2. Tap Screen Time and then Content & Privacy Restrictions.
3. Tap iTunes & App Store Purchases.
4. If you have set up screen time restrictions, you may need to enter the passcode for your device.
5. Make sure you have permissions to install apps, delete apps, and make in-app purchases.
6. Once you have adjusted your settings, try accessing your Apple Account.

Solution 6: Contact Apple Support

I’ll be honest with you: sometimes nothing works. You may try all of these steps and get nowhere with your Apple ID, App Store, and iTunes issues. There are myriad reasons for this, but they all require the same solution: getting hold of Apple.

On the Apple support website, there’s a dedicated section for Apple ID issues, and a dedicated portal for “disabled Apple ID” issues. You can choose to chat with Apple online, or have a representative call you. The wait times for calls and chats is typically pretty low, but note if it’s a busy time (like holidays or when devices launch) the wait time could be significant.

Keep in mind this solution is a last-ditch resort, and Apple support representatives may need to escalate your issue, which will leave you locked out of your account for a long time. It’s best to give the above solutions a try first, and use a password manager like Secrets to avoid these issues down the line.

To sum it up

Access to App Store and iTunes is critical these days, as most of Apple’s services weave through the cloud and your Apple ID. Being locked out means your whole digital world may come crashing down.

To handle this issue, you can try to reset your Apple ID password, sign out and sign in with Apple ID, check for restrictions on your iPhone, and contact Apple Support.

Also, remember about my personal tips that will make your life easier. Instead of trying to remember passwords, download Secrets to create and manage all of your passwords securely. It has a snappy, intuitive user interface, and its Safari or Chrome extensions make secure sign-ins easier than ever.

For those platforms that allow TOTP passwords, Step Two is the perfect temporary password manager for your Mac. It’s simple to use, and you can create an account for anything you want.

Both apps plus 240+ more are available on Setapp, an app subscription service that delivers unbelievable value for your money. Explore Setapp in a week-long trial — enjoy unlimited access to the entire Setapp catalog and explore apps for your day-to-day tasks. When the trial period ends, Setapp is just $9.99 per month. Pay only if you like it!

Let’s keep your digital life simple and stress-free without worrying about account lockouts.

FAQ